(A & K Freeland)
We gather information about you from the details you provide either in person, via email, on the phone, or through the website enquiry form.
You are not legally required to provide this information, but without it we may be unable to provide the service. The collection of your personal information enables us to decide if we are able to provide you with treatment, book an appointment and to contact you regarding your therapy. For persons under the age of 16, consent must be provided by their parent or guardian in order for us to legally use their data.
The data we collect may include: your contact details including your name, information about your symptoms, issues, experiences, your family background and relevant medical conditions. In line with these guidelines, you accept that when you provide us with information, you permit me to hold and use this information for the purposes of providing the service.
Information is retained for six years after your treatment which is the length of time recommended by the professional body and by our insurance company.
Cookies are simple text files that are saved on your computer, mobile or other device via your Web browser. They contain small amounts of anonymous information about the your interactions and usage of the website. This allows the website, through its server, to provide you with a tailored experience within this website. You can refuse the use and saving of cookies from this website on to your device’s hard drive by taking the necessary steps within your web browser’s security settings in order to block all cookies from this website and its external serving vendors.
When you visit this website, a third party service called Google Analytics collects standard internet log information and details of visitor behaviour patterns. This is processed in a way which does not reveal your identity.
Client confidentiality means that we do not disclose information about you to a third party without your permission. This includes not acknowledging you in public if with other people, not divulging that you are receiving treatment to any third party, and ensuring your session notes are kept in a locked location. By providing your phone number, you agree that we can leave messages on your voicemail if necessary, unless you request otherwise.
We may be duty bound to breach confidentiality if there is a legal requirement, such as where the Children’s Act applies, a court order is issued, or if we have good reason to believe that there is the risk of significant harm to you or another person.
You have rights over the information we hold about you. You can request that we share your information with someone else. You can ask
for any inaccuracies in your records to be changed. You have the right to ask for your details to be removed from our records verbally or in writing. You can have a copy of the information we hold on you by requesting it in writing. You can withdraw your permission for us to hold your information although this will mean ceasing therapy.
Andrew Freeland is the Data Controller and Data Protection Officer. Contact details are firstname.lastname@example.org or phone 01786 497123.
Central Register of Stop Smoking Therapists